Terms and Conditions
Terms and Conditions of sale.
The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the United Kingdom courts.
Please read my T&C’s carefully before purchasing with Sauce and Sprinkles, by purchasing with you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records. Sauce and Sprinkles Illustrations own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Sauce and Sprinkles website, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Sauce and Sprinkles Illustrations you will be sent an order confirmation detailing your order, this is giving you an opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
This Website is owned and operated by Caragh Caws (‘we’/’us’/’our’) (trading as Sauce and Sprinkles), of 2 Worsley Road , NEWPORT, Isle of wight.
Our telephone number is 07826544720.
Our email address is [email protected]
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
All artwork is proofed before printing, any spelling, grammar errors must be check for by the customer. Any errors noticed after printing and arrival of goods will not be refunded/exchanged. Once the proof has been approved refunds cannot be issued and the printing process cannot be cancelled.
Proofs will be sent to the email address provided at the time of payment and cannot be printed until the proof has been approved so you are encouraged to check your emails regularly for contact from Sauce and Sprinkles after ordering.
Sauce and Sprinkles accepts artwork/logo’s in jpeg, png, ai, eps or pdf format. Sauce and Sprinkles does not accept artwork/logo in Word, Excel or PowerPoint format
Colours vary from screen to screen, the final print may differ. Please supply artwork at 300dpi or higher in CMYK or RGB format.
Estimated dispatch times are as follows:
- Stickers & tags: 5-7 days
- Business cards & leaflets: 10-14 days
- Logo design: 10-14 days
- Personalised artwork: 10-14 days
When purchasing a logo design from Sauce and Sprinkles you will be charged a minimum of £10 deposit, you will be sent proof copies during the design process however all copyright is retained by Sauce and Sprinkles until the design is paid in full and you have received the converted files via email for you to use. Use of or downloading the proof file and using without full balance paid and receiving the converted files for your usage will be taken as breech of copyright and persued down the correct channels as governed by UK laws.
This Website is intended only for use by customers resident in England, Wales, Scotland and Northern Ireland (The United Kingdom). We do not accept orders for goods from individuals located outside the United Kingdom.
Eligibility to purchase from the Website
To be eligible to purchase the Goods and Services and lawfully enter into and form a contract with us, you must be 18 years of age or over.
Returns & Cancellations:
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund on non custom designed orders, for custom designed orders see later in the returns policy. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more. Please bear in mind this excludes custom design items or design errors not brought up when the proof was approved.If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return. To [Sauce and Sprinkles 2 Worsley road Newport, Isle of Wight, PO30 5JF [email protected]]: I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],Ordered on [*]/ received on [*],Name of consumer(s),Address of consumer(s),Signature of consumer(s) (only if this form is notified on paper),Date*Delete as appropriate.We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Sauce and Sprinkles.
Returning Custom Items: Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Sauce and Sprinkles. This includes personalised products, items designed to order, featuring custom artwork or wording. In this case, please refer to the returns section of this document.
On Personalised Cards, Prints and Canvases; A refund will only be issued with 14 days of receipt if the item contains an error, misspelling or other fault it was illustrated or designed with. As the item is personalised to order I am unable to offer a refund if you simply change your mind.
2 Worsley Road
Isle of Wight
Appearance and finished products:
Our Website merely illustrates our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website.
While we take all possible care to reproduce and describe our products accurately, in some cases slight variations of colour in actual goods may occur due to photographic limitations and screen resolutions.
Due to the nature of buying items online some difference in colouring is to be expected from your viewing platform to finished product, screen resolutions vary from devices and we cannot guarantee your finished product will look exactly the same as the resolution seen online.
Online Payment Card Security:
Any contract for purchases made through the website will be with Sauce and Sprinkles. Sauce and Sprinkles must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.Once payment has been received Sauce and Sprinkles will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Sauce and Sprinkles acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Your security is very important to us. Your details are encrypted and dealt with by Paypal. You do not need a paypal account to use Paypal and can use a debit or credit card through this service.Payment can be accepted also by Cheque or Postal order, however orders will not be commenced until the funds have cleared. Cheques must be made payable to Caragh Caws.
Sauce and Sprinkles posts UK orders via Royal Mail 1st or 2nd Class. It is Royal Mail’s policy to return your item to the sorting office or leave with a neighbour if you are not home to accept your delivery and/or it will not fit through your letter box. A red card will be left in these cases. Should your order not arrive, please contact Sauce and Sprinkles, a full refund or a replacement will be offered once 15 days has passed.
If ordering over £20 in value you are encouraged to used a tracked service.
Pricing and VAT:
All prices are correct at the time of printing and exclusive of VAT, we are a small business and do not currently turn over enough to pay VAT.
Conditions of Use:
My items are suitable for their intended purpose, they are not toys and some designs many contain small parts not suitable for under 36 months.
Prints and Canvases are for decorative use and not for play.
Logo design and business stationery are intended for their business use and when your design is purchased you obtain the right to use the work for your business needs, wherever you need, the copyright of the design remains property of Sauce and Sprinkles however you receive full rights over it's usage.
You may not however edit our art work or designs for your own purposes or use our work for resale without prior consent.
T1 Heroes club:
T1 Heroes club offers a loyalty scheme for the purchase of our personalised diabetes diaries for kids.
To participate in the reward scheme you must be a registered member with access to the members section.
To claim a free diary you must make 4 full priced diabetes diary purchases all for the same child then you will be emailed a personal offer code to claim your 5th diary free via the website.
You can enter the code at checkout valid for 1 use on one full priced 50 page A5 diabetes diary, there is no cash alternative.
Sauce and Sprinkles reserves the right to withdraw this offer at any time.